Back to Support
Using Email-to-Ticket
Turn client emails into tickets automatically. Forward messages to your project's intake address and DevFlow handles the rest — no copy-pasting required.
1
Find your intake address
Each project has a unique intake email address. Find it on the project settings page under Email Intake.
2
Forward or send emails
Forward any client email to the intake address, or give the address directly to clients so they can email it.
3
Ticket is created automatically
DevFlow creates a new ticket with the email subject as the title and the email body as the description.
4
Attachments are preserved
File attachments from the email are added to the ticket automatically.
5
Reply from DevFlow
When you comment on the ticket's customer-facing thread, the client receives an email notification. The conversation continues seamlessly.
Still have questions?
Contact us